A web based comprehensive claims management software giving you complete control of your business on-line. The system also includes an integrated customer facing website with an on-line claim form and callback features.
claim-MS is a web based content management system, so you can access it anywhere you can connect to the internet. There are no requirements other than having Microsoft Internet Explorer 6.0 or higher. Being a web based content management system, the entire application gets upgraded free of charge and without you having to do anything. The upgrades to your own content management system include database changes.
The content management system is flexible enough to be used for small, single person managed web sites, or large, multiple administrator managed sites. With the users permission settings you can restrict access and responsibly on the management of the site. Audit data helps you track every addition or update made by a user in the Content Management System.
This system will change the usual paper trail handling as a whole file per client will be stored online saving both time and money for your company. Not only can you access every piece of client information at the touch of a button but you will be reducing your carbon footprint through decreased paper usage.
What makes this system so unique is the ability to consolidate every aspect of a claim under one roof, from the accident and injury details to replacement vehicle hire and solicitor information. Not only can you forward the claim onto your chosen Solicitor in an instant you can also stay on top of the claims’ status by setting up reminders at crucial dates in the future.
Bespoke WebsiteAll of our websites are custom built to your specifications. We do NOT palm you off with a template website. Our clients are important to us and we recognise the need for individual requirements and specifications. We let you guide us on the look and feel of your website.
Accident ManagementAll accident claim files are stored in the system and incoporate driver/owner, passenger, third party, witness details. Each file can be micro managed and you can raise invoices and upload files (word documents etc) to each case.
Client Callback and Claim FormPotential clients can request a callback and fill out a comprehensive claim form on-line. This improves the customer experience and helps reduce time spent on the phone by your staff. All callbacks and claim forms are displayed instantly in the Management System and can be viewed and dealt with accordingly.
Client ManagementClient data is split into sections to simplify the data entry and managment. Personal, insurance, injury, hire, storage, recovery, and engineer reports can be added and controlled seperately for each client. Third party and witness information can be added for each accident.
Multiple BranchesAdd as many branches as required to divide and manage your business. All users are allocated branches making it simple to restrict access to claims for a speciic branch.
System RemindersControl system reminders for overdue hires, engineer reports, or inactive accident files and many more. The frequency of the reminders can be set via the CMS giving total control of this feature.
Solicitor ManagementAllocated solicitors can also access the CMS and view data for all assigned cases. This feature is optional and can be used for specific solicitors depending on how you run your business.
Fleet ManagementManage your fleet of vehicles and allocate them to clients for hire. Vehicles can be assigned to each branch and are only made available for hire to clients within those branches.
Hire, Storage and Recovery ManagementClient hire and accident storage and recovery details are stored for each case making it simple to track data and finances. Invoices can be generated and printed for hire, storage and recovery for each individual driver, passenger or owner.
Multiple Access LevelsThe Content Management System has multiple access levels allowing you to assign different tasks to staff memebers. Each access level has a different set of functions available making it easy to delegate and control your business.
HTML Content Editor Updating the content on your website could'nt be easier with the WYSIWYG HTML Editor. You can switch to raw HTML is you prefer to write content without the MS Word style editor.
Calendar and OrganiserManage your time and appointments with the easy to use calendar feature. The organiser lets you create personal notes or messages to the system notice board.
Enhanced Website FeaturesThere are many other features available with our bedpoke websites like:
Reports and AnalyticsA wide range of reporting tools are available to help you organise and manage your business.
User Audit HistoryEvery addition or change in the system is recorded so you have a full record of whats going on. Using simple and easy-to-use reports you can analyse the productivity of each staff member or simply find out who is responsible for a particular action.
Take a look at some of our clients who are already powering their business with claim-MS.
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